At RoomWalay, we operate as an online platform that connects users with apartments, rooms, and property listings. Since we do not sell physical products, our “shipping” processes relate to digital services, such as account creation, listing approvals, and booking confirmations.
This Shipping Policy explains how digital services, confirmations, and related information are delivered to our users.
1. No Physical Shipping
RoomWalay does not ship any physical items.
All services offered on our platform are digital, including:
- Property listings
- Booking information
- Host–guest communication
- Digital confirmations
- Account updates
Therefore, no physical shipping, courier services, or package delivery is involved.
2. Digital Delivery of Services
All confirmations and updates are delivered digitally through:
- Email notifications
- SMS alerts (if enabled)
- RoomWalay website dashboard
- Host–guest chat system
- Push notifications (if app is used)
Digital delivery is instant or may take a few minutes depending on network speed.
3. Property Booking Confirmations
Once a user submits a booking request or inquiry:
- A confirmation email/SMS is sent instantly
- Booking details appear in the user dashboard
- Hosts may also receive instant notifications
If additional verification is required, the process might take up to 24 hours.
4. Listing Approval Delivery
When a property owner submits a new listing:
- The listing enters our review process
- Approval or revision notice is delivered digitally
- Review time typically takes 1–24 hours
Once approved, the listing appears publicly on RoomWalay.com.
5. Delays in Digital Delivery
Although rare, digital delivery may be delayed due to:
- Network or server issues
- Incorrect email or phone number provided
- Technical errors with the user’s device
- Email going into spam folder
- High traffic periods
If you do not receive a confirmation within 5–10 minutes, please:
- Check spam/junk folder
- Recheck your email or number
- Contact RoomWalay support
6. Incorrect Information Provided
RoomWalay is not responsible for delays caused by:
- Wrong email
- Incorrect phone number
- Mistyped details
- Blocked SMS services
Please ensure your contact information is accurate.
7. Contact Us
If you face any issues in receiving digital confirmations or updates, contact:
Contact No: 03236540458
Email: [info@roomwalay.com]
Website: https://roomwalay.com
