No Refund Policy – Room Walay
At Room Walay, we aim to keep the booking process simple, transparent, and easy to understand. This policy explains how cancellations and refunds are handled for all Room Walay-owned and host-listed properties.
By booking on RoomWalay, you agree to this No Refund Policy.
Scope of Policy
Room Walay Owned Apartments
All bookings for RoomWalay-owned apartments are non-refundable. Once a booking is confirmed, no refunds will be issued under any condition, including:
- Change of travel plans
- Early check-out
- No-show
- Personal emergencies
- Weather or travel disruptions
If a property becomes unavailable due to unexpected issues, RoomWalay may, at its discretion, offer an alternative apartment of similar standard (subject to availability). No cash refunds will be provided.
Host-Listed Apartments
All bookings made for host-listed properties are also strictly non-refundable. Refunds, cancellations, or date changes are not permitted.
RoomWalay may assist in communication between guest and host, but final decisions remain with the host according to their listing terms.
Cancellation Policy
Once a booking is confirmed, it cannot be cancelled or modified for a refund. Guests are advised to carefully review all listing details before making payment.
Property Unavailability
If a RoomWalay-owned property becomes unavailable due to maintenance or emergency situations, an alternative stay may be offered. No monetary refund will be issued.
For host-listed properties, RoomWalay will support coordination, but no refund guarantee applies.
Refund Disputes
Since all bookings are non-refundable, refund disputes are generally not applicable. Any exceptional cases will be reviewed by RoomWalay support, and the final decision will be binding.
Contact Us
For any requests or inquiries:
Room Walay – Support Team
Email: info@roomwalay.com
Phone / WhatsApp: 0323 6540458
Website: www.roomwalay.com
