At RoomWalay, we value transparency and strive to provide a smooth booking and stay experience. This Refund Policy explains how refunds are handled for Room Walay-owned apartments and host-listed properties.
By making a booking on RoomWalay, you agree to this policy.
Scope of Refunds
Room Walay Apartments
Full refunds may be issued if a booking is cancelled within the allowed time frame. Refunds are also provided if a property becomes unavailable due to maintenance, safety issues, or other emergencies. Security deposits (if applicable) are refundable after inspection post check-out.
Host-Listed Apartments
Refunds for host-listed properties are subject to the host’s cancellation and refund policy. RoomWalay facilitates communication and dispute resolution but the refund is ultimately managed by the host. Hosts must comply with RoomWalay’s guidelines for fairness and transparency.
Cancellation by Guests
Guests can cancel bookings before the check-in date. Refund eligibility depends on timing and property type. No-shows are generally non-refundable unless otherwise stated.
Example Guidelines for RoomWalay-Owned Apartments:
| Cancellation Timing | Refund Amount |
|---|---|
| 48+ hours before check-in | 100% refund |
| 24–48 hours before check-in | 50% refund |
| Less than 24 hours / No-show | 0% refund |
Property-specific policies may vary. Always review the listing details before booking.
Property Unavailability
If a RoomWalay-owned apartment becomes unavailable due to maintenance or emergencies, guests may choose either a full refund or an alternative apartment of similar or higher standard, if available.
For host-listed apartments, if the property is unavailable due to host cancellation, RoomWalay assists with refunds or alternative bookings.
Security Deposits
Security deposits are refundable after check-out inspection. Deductions may be made for property damage, missing items, excessive cleaning, or violation of apartment rules. Remaining deposits are refunded within 5–7 business days.
Refund Method
Refunds are processed using the same payment method used during booking. Bank or payment processor delays may apply depending on the financial institution.
Refund Disputes
Refund disputes must be reported to RoomWalay support within 48 hours of check-out. RoomWalay will review all evidence and communicate with the guest and host if applicable. Decisions are final and binding according to platform policies.
Contact Us
For any refund requests or inquiries:
Room Walay – Support Team
Email: info@roomwalay.com
Phone / WhatsApp: 0323 6540458
Website: www.roomwalay.com
